I love viewing professional portfolios online: I get to see the work people put effort into, sometimes in their free time! The really special treats are the ones that aren't using a template (or an easily recognizable template 😛); regardless of the design, it's so much fun seeing what people do. These sites generally contain sections a section for work, an "About Me" link, and a "Contact" link.
I also really like going to "About" and "Contact Us" pages for startups. The about pages give me a sense of their culture and brand, and the "Contact Us" page sometimes shows me their presense on social media.
The "Contact" link is always a risky click. I've seen two approaches on the contents of that link:
- Clicking opens a different part of their website with links to social media, like twitter, linkedin, email, and others.
- Clicking opens my email client.
The second option bothers me a lot. I think it's very user hostile and it removes me from that moment where I was engaged. In the context of these pages, I don't think anybody wants users to leave their site unless the action expliclitiy indicates so.
I realize that a potential customer or job or connection might be reached through clicking that email opening contact button, but I think when the action is unexpected, the immediate response is to close the email client.
I've made a pact to myself that any
mailto link should be made known to the user through the link text.
The "Contact" link is critical for some people, it's the reason why people put it near their site's navbar, and users should not be turned away because of a "gotcha".
I wonder if there's a better way to indicate that the "Contact" link behaves differently while making it consistent with the other links on the nav. Icons?